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Requesting Counsel via the Control Panel
The Control Panel is an easy to use web service that facilitates the exchange of computer files and communications with KRF. It is designed to be an alternative to communication via electronic mail. However, clients may also use electronic mail, or fax and postal mail. Contact KRF if you have questions and/or concerns regarding the security of each method of communication.

Please note that the Control Panel is a simple service, and it does not currently provide templates or other features that guide clients with their legal issues. Instead, the Control Panel is just a service to organize files and communicate with KRF.

Please review the brief documentation on using the Control Panel for information on accessing the panel, changing your password and other administrative features.

To request counsel via the Control Panel, either A) make a request through the Support Module, or B) create a new Case/Issue from within the Counsel Module. In either case, KRF is automatically notified of the new information in your Account.
A. Requesting Counsel via the Support Module

When posting your initial message in the Support Module, your message does not have to be complete or long, just a simple "I need help on X" will suffice to make KRF respond and get the ball rolling. Additional information can be posted/uploaded later. Posting in the Support Module is the easiest way to initiate communication with KRF.

If your request will have several issues associated with it then you should organize your support requests by Topic/Subject. For example, for counsel regarding the formation of a company, create a Topic titled "Company Formation" and then, as needed, create separate message threads within that Topic that discuss issues such as obtaining the EIN, registering trademarks, articles preparation, etc.

If you are using the Case/Issue workspace within the Control Panel then it is recommended that you also organize your Support Messages in like manner (i.e. Message Topic relates to Case Name and Message Subject relates to Issue Name).
B. Requesting Counsel by Creating a new Case/Issue Workspace

To request Counsel by creating a new Case/Issue workspace from within the Control Panel, please follow these steps:
  1. Log into your Account.
  2. Select Counsel from the service menu and click GO.
  3. Click the Cases button.
  4. If your issue is not related to a Case already in the system, provide a new Case name and click "Add New Case".
  5. Select your Case in the Case menu and click "Work on Case".
  6. If your Case has not been briefly described, please fill in the "Case Description" Box, and select the type of Case it is (Criminal, Civil, Administrative or Other).

    At this point, you may wait for KRF to respond, or you may Create Issues and Upload Files associated with the legal matter(s) that you want handled.
To Create an Issue and Upload Files/Information, continue as follows:
  1. After selecting "Work on Case" you can enter an Issue Name and click "Add New Issue".
  2. Select the Issue from the Issue list and click "Work on Issue". The following screen will be displayed:
 
               
: Your Case Name : Your Issue Name
Issue Name:   Level:   Counsel Perm:    
   
Add New File(s):
             
        or   with name:
Issue Information:
   
Issue Topic:
Deadline (if any):
Client Request in Brief (create an editable text file later to add details):
   


At this point, you can 1) enter more detail about the issue to be handled; 2) upload files, such as PDF forms, scanned documents, images, etc.; 3) view/download current files in the system, 4) edit text files in the system and  5) create  editable text files.

When working on an issue, KRF can also access this Issue screen and upload/download files. This is the central area for transmitting files for a particular issue. Whenever you enter new information into a Case or Issue, KRF is automatically notified. You do not have to send an e-mail or support message when you upload files or create a new issue or case. The system automatically notifies KRF of new updates.

To have forum-like discussions about particular issues, this may be done within the Support module (see support documentation). Otherwise, communications can also be done with editable text files within an Issue.
It is OK to experiment while learning about the Control Panel. Simply put an "IGNORE THIS" or similar comment in the Case/Issue name to indicate to KRF that you are just play-testing the Control Panel. Also, you may delete the Case/Issues that you used for testing.
If you have questions regarding the Control Panel or what type of information you should supply when requesting counsel, please submit a Support Message in your Support Module or send e-mail to KRF. Note, posting a message in your Support Module is the fastest way of receiving feedback.